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1. Is SureSafe Supplies a Canadian company?

Yes. We are a Canadian company headquartered in Vancouver, BC and our warehouse is in Burnaby, BC.

2. Are the prices on SureSafe Supplies in Canadian funds?

Yes

3. What payments do you accept on SureSafe Supplies?

PayPal, Credit Card, Apple Pay, Google Pay and Interac e-Transfer

4. Can I place orders if I don't have a credit card?

You sure can. You can pay with PayPal and Interac e-Transfer

5. When does SureSafe Supplies ship the products?

Once payment is confirmed, SureSafe Supplies will ship the order as soon as it’s processed. Processing takes 1 to 3 business days. Weekends and holidays excluded.

6. Is it possible to return purchased items and receive a refund?

Because our products are hygienic and safety-related, we’re unable to accept returns once items have been opened or used. If your order arrives defective or incorrect, please reach out to our support team within 7 days of delivery and we’ll be happy to help with a replacement or refund. All other sales are final as stated on your e-receipt and this website.

7. How can I place my order?

Simply create an account and place your order online. Enter both the shipping and billing address and select one of the available methods of payment. That’s it. Your order will be on its way!

8. Can I pick up my order?

No. Unfortunately, orders can only be shipped. There is no pickup option.

9. How much is shipping?

Shipping rates are calculated based on your location and order size.

For Retail Orders - We offer free shipping on retail orders over $99 within Canada before tax.

For Wholesale Orders - We offer free shipping on wholesale orders over $300 in BC/AB before tax. $500 minimum for orders for the rest of Canada. Rural areas excluded.

Please note: rural areas are excluded from the free shipping offer. If you’re located in a rural area, contact us for a custom shipping quote.

10. Does suresafesupplies.com offer international shipping?

Yes, however some products, like hand sanitizer, may be prohibited to ship internationally. Please check with your local import regulations.

11. Does SureSafe Supplies offer wholesale pricing?

Yes, You will need to create an account to access our wholesale prices. Our team will verify your eligibility.

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